常見問題Frequently Asked Questions

Provided in the room: towels, bath towels, shampoo, body wash, hair dryer, slippers

Under Taiwan’s environmental regulations, accommodation providers may not supply single-use toiletries — please bring your own toothbrush, toothpaste, razor and shower cap. Nearest place to buy them: the 7-Eleven Jiufen store, a 5-minute walk away

Drinking water: A kettle is provided in the room; please use the kitchen water purifier

No. We don’t provide breakfast or any food service — please make your own arrangements.

A kettle is provided, a convenience store is 5 minutes away on foot, and Jiufen Old Street has plenty of breakfast and snack options.

Luggage can be stored from 10:00 on your check-in day until 20:00 on your check-out day.

There is no lift. The building has 3 floors; you’ll need to use the stairs. about 18 fairly steep steps

Rooms are spread across different floors and are assigned on arrival — a specific floor can’t be reserved. If you’re travelling with large luggage, elderly companions or young children, please plan for the top floor. As the property is unstaffed, carrying luggage upstairs is self-service.

This is a self check-in property — there is no staffed front desk. Check-in and check-out are completed online.

If you need anything, tap “Need help” at the bottom right for all our contact channels. Two teams can help you:

- Bookings (changes, cancellations) → customer service, Daily 10:30–19:30 - On-site matters (anything during your stay) → store team, available Daily 09:00–18:00

Our store team is based at a nearby property and comes over once notified, so please allow a little time for them to arrive.

The emergency line is available around the clock for lockouts, leaks and power cuts — anything that can’t wait.

Early check-in is not available — please arrive after the check-in time.

If you get here early, see “Can I store my luggage?” for where to leave your bags.

The property has no dedicated parking.

Suggested parking: Jiufen Old Street Car Park, about 8 minutes on foot. It fills up on peak weekends, so plan to arrive early.

The property is in a pedestrian lane — vehicles cannot reach the door, so you will need to walk from the car park.

Bicycles can’t be taken into the rooms. Please park at: the bike rack by the front door (bring your own lock)

We don’t provide a shuttle service.

Address: TBDfull address pending

The property is in the lanes of Jiufen Old Street. Set your GPS to “Jiufen Old Street Car Park”, then follow the photos below — about a 5-minute walk.

The lanes are dark at night; we recommend using a torch.

We can resend it right away.

First check the email address you used when booking (including your spam folder) and your SMS messages. If you still can’t find it, message us with your booking name and check-in date.

Nine times out of ten it’s one of these three. Please check:

Is today your check-in date? Codes only work from the check-in date.
Did you enter the complete code?
Did you press the confirm key?

If it still won’t open, tap “Need help” at the bottom right and contact us right away.

Tap “Need help” at the bottom right and contact us — we’ll get your door open.

A replacement charge applies for a lost key: NT$1,500 key replacement fee

New Taipei City requires official designated trash bags, which are provided in the room. Please sort your waste and leave it in the designated area by the ground-floor entrance, keeping recyclables separate from general waste. Collection is daily at 18:00.

The network name and password are on the property information page, and an info card is in the room.

If you have trouble connecting, message us.

Smoking is prohibited indoors, including e-cigarettes.

Smoking is permitted on the outdoor balcony; please use the ashtray provided.

Smoking indoors carries a government fine of NT$2,000–10,000 under Taiwan’s Tobacco Hazards Prevention Act, and we also charge a cleaning fee of NT$3,000.

Out of respect for your privacy, we do not enter your room to clean during a multi-night stay.

For fresh towels, rubbish collection or extra amenities, message us with what you need and your room number.

Yes. Message us with what you need and your room number, and we’ll take care of it as soon as we can.

Extra duvet NT$100, pillow NT$50.

The remote is in the TV cabinet drawer. Press POWER, then select “Cool” mode.

The water heater is already switched on — just use it.

This is a storage water heater; it takes about 30 minutes to reheat after continuous use. If several guests are staying, please space out your showers.

The white remote turns on the TV; the black remote switches the input source to HDMI1.

The TV runs MOD (Chunghwa Telecom).

Streaming apps are built in.

An HDMI cable is not provided — please bring your own (phones also need an HDMI adapter).

No procedure is required.

Before you leave, please return the key to the key box and make sure the main door is closed and check you have all your belongings.

Yes. Late check-out is NT$500, until 12:00 at the latest.

Please message us in advance so housekeeping doesn’t disturb you.

Message us describing the item and your room number.

Items found are kept for one month. If you’d like them posted back, return shipping is at your expense.

Message us with the details and we’ll arrange a taxi for you.

Cancellations and date changes follow the rules of the channel you booked through.

Please request them before the free-cancellation deadline, via the channel you originally booked with:

Booking platforms (Booking.com, Agoda, etc.) → make the change on that platform
Our own website → contact customer service via “Need help” at the bottom right

After the free-cancellation deadline, charges follow the policy you agreed to when booking.

Guests under 18 may stay without an adult, but the following must be completed in advance:

A parental consent form signed by a parent or legal guardian
Sent to our official account before check-in

Without the completed form we cannot accept the booking on arrival.

One extra guest can be added. The fee depends on age:

Ages 0–5, not occupying a bed: one guest free of charge
Ages 6 and over: one extra guest, cleaning fee NT$300

Some room types are limited by space — please message us to confirm first. Occupancy follows your booking record; unregistered guests cannot be accommodated.

Yes.

Message us and we’ll quote and confirm availability separately.

Yes.

Please see the details in the image below. Let us know when booking, and message us to confirm.

Late check-out (until 12:00): NT$500
Extra guest (age 6+): NT$300
Extra duvet: NT$100
Extra pillow: NT$50
Indoor smoking cleaning fee: NT$3,000
Damaged or lost items: confirmed case by case

Message us if you need any of these.

It depends on how you booked:

- Booked via our website or Booking.com Message us with the company name and tax ID if you need one (not required for personal use)

- Booked via another platform The receipt is issued by that platform — please contact them directly

Message us as soon as possible. We’ll confirm how it’s handled — it won’t hold up your check-out.